Customer Testimonials
NEVER BUY A VEHICLE FROM THIS PLACE!!!!!!! THEY LIE
Below is a email I sent to the GSM and never got a response. Also life time tires was the only reason I ended up purchasing from this dealership and then get told today oh your outside of the mileage and also its a commercial vehicle and refused to honor the tires for life which I was told and they even knew it was for a work truck and said yes the life time for free did not matter as long as it was under the same buyers name. They lied, ... Read More DealerRater - May 14, 2025
In my search for a used car, ROBERTO was very helpful. He explained everything and was knowledgeable on what I was looking for, so we were able to get me a car and in a very reasonable time. If your looking for a new/ used vehicle, ROBERTO, is a great person to help you.
Roberto was very attentive when it came to my car buying needs. He listened to what I needed and made it happen. I was very pleased with my car buying experience.
The don't do a good job the left wires hanging under my dash I drove the car there for brakes I had to get a roll back to bring it home the left a lot of things in real bad shape the had skint the wires on my data port I would not recommend any one to do an business with Alex cause he is a joke
After shopping around to many dealerships within 75 miles we got the best deal, care and assistance here. Ereka went above and beyond to help us get a car for our daughter. We are out of state but our daughter is there in TN, we were able to do the entire lease deal via text and phone calls. Ereka was available to answer all our questions, had great communication and got us a great deal. We will definitely be back.
Great deal! Everyone was very helpful. Luke Chaney was my sales guy and he was super!
Nice dealership. Friendly people. Would recommend Morristown Ford. Pattie was very helpful and knowledgeable about the vehicle.
Write something bad about this place, but it was mistake and I wish to fix right now. Nice place and straight guys good service and private people.
The best buying experience I have ever had. The whole Morristown Ford Crew was Amazing!
This was the best experience with an auto dealer of my life. I was given a straight up deal without a bunch of hassle.
Bad place because make deal with used truck with $44.000 and after 4 days I’m open my bank account I found the price is deferent $47.607
Nice people Erika was super helpful. 2nd vehicle I've purchased from them Great service Great selection
I had a good experience truck shopping at Morristown Ford. Jaxon was very patient with me while deciding which truck to purchase.
Pattie did a great job!!! And is a great people person!!! Thanks for a good deal!!!
I had to wait 1:30 hours to get a 15 minute job done and had to 15 minutes to get my car after it was finished because the young lady was not paying attention.
Great customer service and very helpful I love the new truck dose everything I need it to do thank you so much.
Jaxon was a veryhelpful salesman.. He has a great personality and easy to work with.
Always very pleased with the service I receive at Morristown Ford always very courteous and very understanding to listen to any problems or questions I may have
Highly recommend Morristown Ford. Very professional and Patti is truly amazing. Friendly staff and environment. Will go back for future needs!
Need to do away with the 3% credit card fee that is kind of productive for customers especially if a customer has a bill over $500. The 3% fee should be a cost of doing business!
Morristown Ford is clean and quick when servicing my 2022 F350. Service managers are professional and helpful with anything that needs to be done while servicing truck.
Very pleasant experience was smooth sailing the whole time felt very welcome great dealership and we love the car we got
Patty was amazing!!! She went above and beyond for my sister and I !!! I love my Jeep!!! Thanks Patty for helping me get my dream truck!!! Go see Patty if you want a wonderful car buying experience!!!
Listened to our goals and took the time with different options until we were both satisfied. Great teamwork!
Great place great people great service I would recommend to anyone always get my truck serviced right
I had a good experience at Morristown Ford. The sales staff was friendly and professional.
The sales staff and service department were top notch. No pressure sales tactics, excellent customer service
The service department has always given me excellent service! I’m always greeted and made to feel welcome. They answer any questions I have.
Bought a car in that building and several other since. This was my Favorite visit!
Very good. Tyler and the crew were very helpful. Truck is great so far. Hopefully it will last me from now on. Thanks, Mike Thrift
She is honest, fun, and knowledgeable about everything!!! Thanks again for putting up with me but having a good time!!!
We had been looking for a truck for a few months and called about this one. Spoke with Chris on the phone and he made the deal a great experience! Drove 2 hours to the dealership and would go back for future purchases!
This was the best car buying experience I’ve ever had! Knowledgeable and friendly staff. I got exactly what I wanted at a fair price. I couldn’t be happier unless I were twins! 🙂
They fixed my rattle issue under my car hood.without charging me extra..... Good people.
Had a great experience buying my Ford Maverick from Patti and the entire Morristown Ford team. Thanks for helping me.
Great experience with Alex and the service dept. always had great service with this dealership!
Did a Very good job, and ordered the truck I was looking for without mark up.
Wonderful place to do business. Easy transaction, fair price and friendly staff. Go see them.
Patty is a great asset to the Morristown Ford company. Highly recommend using her as your sales associate.
Everyone was friendly and professional, a combination I like doing business with. Keep it up!
Poor communication, asked to have the washer fluid system checked because we were loosing a lot of wiper fluid without using much. All we got from them was that we had an oil leak, not from where and the severity. They topped off the wiper fluid. The car has been in my driveway two days without moving with a puddle of wiper fluid on the ground and an empty wiper fluid tank. The service advisor was rude, and they parked the car where we couldn’t find it. This dealer has been my only place I have used in the ... Read More DealerRater - Nov 8, 2024
They were very polite and had everything ready to repair my car when I arrived. Took less time than I was told.
Awesome personnel great dealership knowledgeable technicians honesty & dependable Customer service is great always willing to. Complete work as promised
I have been going to Morristown Ford for 4 years now. The last 2 experiences have been the worst. The first experience when I was contacted about my car being ready, nobody mentioned that there was a transmission fluid leak. I paid over the phone as I always do and picked up car after hours. I happened to see on my paper about transmission fluid leak and how it would need further diagnostics. I wish somebody would have let me know and I could have had them assess it while still there if they were able to work it in. The second ... Read More DealerRater - Nov 5, 2024
Morristown Ford is a great place to buy vehicles. They truly listen, guide, and explain things clearly. The experience was one I wish everyone could have! This is the second vehicle I bought from them this year. Patti L. is sharp, people oriented, and a pleasure to deal with. Thank you Morristown Ford!
got done that was needed done - thanks - everything was done as he said it would be...we are happy
They worked very hard for me to get the best deal and rate very impressed
Patty was great. Done everything, perfect, God.They process exactly the way I want it
They were willing to work with the customer to make a deal. All staff was very nice and pleasant, I recommend giving them a chance!!
Seth Davis is a very knowledgeable, professional, and personable sales person. He talked me through the building of the platinum Explorer I wanted, located it and, with the help of Andrew Bailey, got me the price I wanted. While I was not financing the car I had a wonderful experience with Morristown Ford. Highly recommend Seth Davis -- as your personal salesperson.
Patty was excellent and tried several dealerships to try to locate the vehicle I was looking for.
It was an amazing process Fast pace, easy to understand. Everything was very much talked through And there were so many options of choices. Of rates and was very comfortable to work with
After a day of being mistreated and disappointed by other car dealerships, our salesperson at Ford was eager to satisfy the customer rather then worry about how much commission they were going to make
Had a good experience and got a nice car. Patti was great and fulfilled all our needs. Travis went over the paperwork a bit to fast and we had to have him slow down and go over it in detail. Otherwise he was great too. Thanks for the awesome experience.
I’ve always received good service at Morristown Ford. They got my Avaitor in for service on short notice and had the work completed ahead of time.
Very nice folks who take pride in their work! They did their best to put us in the our dream car! They take pride in their work and did everything they could to make sure we had a pleasant experience. The car was spotless, the tank was full and we felt at ease that they were confident in the car. I would definately recommend them. Worth the drive from Knoxville!
Patty the salesperson who assisted us was professional, friendly and hard working. We Recommend her!!!
I was very satisfied with your service. I will return there again when i need to.
Roberto was awesome he was very patient and worked very well with me picking out my new ride he made the process go smoothly..
I have traded with Morristown Ford for 12 years. Each experience has been top notch and I will continue to deal with them.for my transportation needs
He was great to work with nice guy very helpful and got the job done
Great experience! Patti is very professional and knowledgeable about her product. Love my F250, tows great😊
Easy process with great people! Chris made the process seamless, fun, and personable. Would definitely buy from them again.
Seth and Patti are very knowledgeable and willing to help. No questions were unanswered and we feel like we got the best deal!
A big thanks to Jaxon and all the people at Morristown Ford for helping me get into a new truck. If you need a vehicle, go see Jaxon and the great people at Morristown Ford.
Jaxon was outstanding. He was able to answer any and all questions I had and made buying a vehicle as smooth as it could possibly be. From the time I first stepped on the lot to now he has asked me how everything is going and offered any help he can. If all car salesman were as great as him, the world would never have new cars on the lot. I will recommended him to anyone that needs a new vehicle to make their car shopping as smooth as possible
Jaxon was very helpful and very friendly. Probably one of the easiest vehicle transactions I have made
Service department is great. They are friendly, helpful and knowledgeable!! They get the work done in a timely manner.
Morristown Ford worked out a Great Deal for me . Plan to send others down to find their great deal . Also had a great selection of both used and new cars .
John Carter, Jaxon Maxey, and the whole team was amazing. We had a wonderful experience. Our daughter loves her new Bronco. We will definitely recommend them to others, and we look forward to dealing with them again in the future.
They were fair in their pricing & look forward for them to finish my sprayed in bedliner
Chris was an excellent salesman! No pressure tactics, straight to the point. No hidden fees, knew exactly what I was getting,
Absolutely great service! I would recommend Patti to anyone looking for a vehicle new/used!
Greg went above and beyond to help me with the purchase and payment on the vehicle. He made sure I was satisfied at where I wanted to be!
Fair trade. No pressure to buy anything extra. Very fast documentation sign off. Thanks Patti and Travis!
They work hard, are busy and attempt to get you in at showtime, but not always the case. I had an issue where oil was dripping off truck several days after oil change and so had to go back in. They determined that everything was on tight and was just from an oil spill, however the mechanic put an oil coated glove hand on ceiling of truck, and so i had them clean that up, which fortunately they accomplished. Its sad that people dont respect others property.
Best experience buying a car ever! Courteous, knowledgeable, and most of all honest. Love this dealership!
The salesman And finance people were strong arm technicians totally uncaring of our needs and centered on themselves ONLY. NOT interested in doing business with them anymore . Kentucky bound we are. Now...
It has been a pleasure so far between buying and also service department. Definitely tell everyone what a dealership they have.
Skyler, William, and Travis were all excellent! They all were very helpful and made my experience great! Would recommend all of them to anyone!
I ordered a Mavrick in July of 23 got it January 24. I paid the price I was promised when it arrived , which is unusual for this model . Patti is a great and honest salesperson . If you're in the market for a Fod give her a call.
They were on time, got the job finished in a timely manner, explained what they found. Polite and professional.
Patti knew her stuff and was very personable. She didn't pressure us but made sure we knew all the info. She made the whole experience very comfortable. We loved working with Patti and her team!!!
The scheduling process and day of service work was right on time, thank you very much.
Some of the best customer service I have had, and Shawn is an amazing guy!
Patti is an awesome person and great at what she does. She was very helpful and worked hard to get us in a new vehicle. She was persistent at getting the numbers where they need to be so we would be comfortable in our new ford bronco sport. We have had our new car for 1 yr today and every time Patti sees us she stops to say hi in and out of work.. I have never dealt with a better salesperson then Patti.. makes you feel like you are home.. thank you so much Patti for all you do. You ... Read More DealerRater - Sep 26, 2024
You have the best sales lady In the entire nation, Keep up the good work patty
I loved my experience. I would recommend for any future purchases. I will be back.
Even though I was a day early for my appt because I had entered it incorrectly in my calendar they were still able to take care of my needs along with some additional maintenance that was not anticipated. Kept me informed of the progress at all times and got me back on the road quickly. Very happy with the quality of service provided!
Patti is a great sales person I would recommend her and the dealership to everyone they work very hard to help people and there needs I'm so greatful for their services and would come back to them again.
This place we great. It was such a pleasure dealing with the professionals at the dealership. Patti's friendly manner placed me at ease right away.
Brett did great, quick process, very down to earth and he makes sure you get what you want and need!!
Morristown Ford is awesome! I bought a beautiful used Chevy Silverado that I love! Saleswoman Patti is the best! The finance dept. is sharp, helpful, and calming. I'll buy my next vehicle from them too... (still looking for that Jeep!) Thank you Ford Folks! Traci
Skyler at Morristown ford helped me get me my dream car. Everyone at the dealership treated me well. I definitely recommend them.
This young man was very helpful and fixed my car in no time! I really appreciated everything he’s done, will definitely be coming back to this location.
Friendly folk. How to sell a lot getting our truck. Can’t ask for nicer people to work with went beyond what we’ve gotten other places really like them and they are great. Thanks again guys
Very nice experience.Chris did a great job as the salesman. Would consider buying from here again.
I have known Andrew for over almost 5 years, I have purchased 4 vehicles at Morristown Ford, Andrew was the Service Manager prior to his current position, he has Always been a Top Notch employee, Friendly, we always share a laugh or too, he is good natured. Over the years I have seen and spoke to Andrew when doing my Scheduled Maintenance on my Vehicle's, Again he is always pleasant to deal with and has a Can Do Attitude. I consider Andrew a Friend and a Trusted Professional at Morristown Ford. Herb R. Rogersville Tennessee.
I have purchased 4 vehicles from Morristown Ford and Patti Laczynski is my Go to Sales Professional. She is very knowledgeable of the Ford Product Line, Very Friendly and Always There for me when I need her. She is the Best of the Best at Morristown Ford.. If you need a New Vehicle Purchase or a Used Vehicle, She will make the you feel comfortable and feel just like family. Call or Stop by today Ask for Patti Laczynski Herb R. Rogersville Tennessee.
Great experience, everyone was professional and efficient. I would recommend them to my friends and would return for my next car purchase.